Visitor rules

Every visitor is obliged to familiarize themselves with these Visitor Rules upon entering the Thermalpark premises and to abide by its provisions. All current instructions within the Thermalpark premises take precedence over the general instructions stated in these Visitor Rules.

I. GENERAL PROVISIONS

1. By purchasing an entry ticket or a season pass, the visitor expresses their unconditional consent to these Visitor Rules. The use of Thermalpark DS services (hereinafter “Thermalpark”) is only possible while observing these rules. Visitors who do not accept or violate these provisions may be refused service and may be removed from the premises by management or staff.
2. Entry and use of services are granted on a first-come, first-served basis, except for pre-registered groups.
3. Upon entry, every visitor receives a magnetic chip wristband, which allows entry and exit through designated turnstiles.
   1. The wristband must be kept on the person in a visible place throughout the entire stay and presented immediately upon request by an employee.
   2. Failure to produce an active chip wristband or valid ticket is considered unauthorized entry and results in a fine (see point II.5).
   3. In case of loss of the magnetic chip wristband, the visitor must pay a €10 fee.

4. Chip wristbands also serve as access keys for lockers. To claim a locker, search for a reader (located on the sides of locker rows) and tap the wristband. If no lockers are free in a section, the visitor must look in another section. Sections are color-coded and numbered. Lockers are located on the ground floor (101-588), basement (701-926), and near the hygiene block (1001-1980, summer season only).
5. Locker availability is limited; during high attendance, Thermalpark does not guarantee a locker for every visitor. Lack of locker availability does not entitle the visitor to a discount.
6. Before leaving, visitors must insert the wristband into designated collectors at the exit turnstiles or return them to the ticket office. If the time limit is exceeded, the collectors will not accept the wristband, and the visitor must go to the ticket office.
7. The operator will stop admitting visitors once the maximum capacity is reached.
8. Entry is prohibited 60 minutes before closing.
9. Entry and use of services are at the visitor’s own risk.
10. The operator is not responsible for the loss of cash, valuables, or clothing. It is recommended not to bring valuables or large sums of money.
11. Found items must be handed to a lifeguard or at the ticket office.
    1. Valuables (wallets, phones, keys, jewelry) and documents are handed over to the Municipal Police of Dunajská Streda after 24 hours.
    2. Small items are kept for 30 days and can be picked up by arrangement.
    3. Towels and swimwear are kept for only one week for hygiene reasons.

12. The operator is not responsible for items in lockers as they cannot verify the contents at the time of storage. Safes for valuables are available near the ticket offices.
13. Certain areas may be reserved for schools or organizations. Public swimming may be restricted or prohibited in these areas during events. Such restrictions do not entitle visitors to compensation.
14. Pool and attraction availability may be limited due to weather or technical reasons; no compensation is provided in these cases.
15. Visitors must treat equipment and borrowed items with care. Thermalpark is entitled to demand compensation for damages caused intentionally or by negligence, including through legal action.
16. Visitors must reimburse the operator for costs associated with pool water contamination (cleaning/water replacement).
17. Visitors with visual, hearing, or physical disabilities are allowed entry only with a constant companion.
18. Children under 12 years old are allowed entry only when accompanied by a person over 18. Use of pools and slides by children under 12 is at the sole responsibility of the guardian.
19. Water slides and slides are used at the visitor’s own risk and responsibility.
20. Visitors must follow instructions for water slides and all posted warnings.
21. The children’s pool is restricted to children up to 100 cm in height. Adults are prohibited from entering or even dipping their feet into the children’s pool.
22. Entry to the “Rotunda” is allowed only for persons over 6 years old. Recommended stay in thermal water is 20 minutes.
23. Group leaders are responsible for the safety and behavior of their charges and any property damage caused by the group.
24. Visitors must use designated paths and stairs. Use caution to prevent injuries such as slipping or tripping.
25. Designated relaxation and sunbathing areas are free to use.
26. Visitors must follow instructions from staff and security. The duty manager, lifeguard, or security officer is an authorized person with full authority.
27. First aid is available during operating hours free of charge for injuries or health issues.
28. All trash (except smoldering items) must be placed in designated bins.
29. In case of fire or emergency, follow instructions given via the public address system or by staff.
30. Personal hygiene is mandatory before entering pools. Use toilets, showers, and foot baths.
31. Changing is allowed only in designated changing rooms/lockers.
32. Visitors must wear clean, decent swimwear and maintain standards of public decency.
33. The operator is not responsible for swimwear wear and tear caused by water composition or slide friction.
34. Non-swimmers must remain in designated non-swimmer areas.
35. Visitors must maintain cleanliness, avoid making excessive noise, and refrain from running on wet surfaces.

II. EXCLUSION FROM THE PREMISES

1. Persons suffering from any disease that threatens the health of other visitors—i.e., persons with a fever, cough, conjunctivitis, persons with contagious or repulsive diseases, carriers of intestinal or other diseases, family members of persons with a contagious infectious disease who are isolated from their families, persons with diseases accompanied by discharge, persons with skin parasites, rashes, or bandages on the body, as well as persons who are dirty, in dirty clothing, or infested with insects—are prohibited from entering the Thermalpark premises. Thermalpark employees are authorized to deny entry to such persons.
2. The prohibition of entry and stay on the Thermalpark premises also applies to persons under the influence of alcohol, drugs, and other psychotropic or narcotic substances.
3. Entry to the Thermalpark premises may be denied to persons whose visit could demonstrably disrupt the order, safety, and cleanliness of the premises, or whose behavior is in conflict with moral and social principles.
4. Any physical or verbal harassment of an employee or associate of the Thermalpark operator—with special emphasis on racist, chauvinistic, and sexist remarks—may result in the immediate expulsion of the visitor from the premises without the right to compensation.
5. A visitor who, upon the request of an employee or associate of the Thermalpark operator, is unable to produce a valid wristband and a cash register receipt for the purchase of a valid ticket shall be considered a person with unauthorized entry. Every such person is obliged to pay a fine in the amount of €30.00 (in words: thirty euros) and leave the Thermalpark premises immediately.

III. PROHIBITED ACTIVITIES

1. Shout, whistle, make unnecessary noise, run on wet surfaces (risk of injury due to slipping), or submerge/push other persons under water.
2. Bathe in clothing unsuitable for swimming, including underwear. For hygiene reasons, children of all ages are allowed in the pool only in swimwear or swim diapers.
3. Allow children over 100 cm in height to use the children’s pool.
4. Sit in or submerge legs into the children’s pool (applies to adults).
5. Jump into pools outside of designated areas, run on walkways, or jump from walkways and other high-risk locations.
6. Call for help without a serious reason, or use the public address (PA) system for that purpose.
7. Enter areas not intended for the public, entering changing rooms and showers of the opposite sex, or enter sections of the premises marked with a “no entry” sign for safety or operational reasons; use facilities or playgrounds that are currently out of service.
8. Spit on the floor or into pools, urinate in pools, litter, pollute the premises, start fires, or enter with vehicles, animals, or other objects that may cause injury.
9. Enter with firecrackers (petards) or other means that may cause unrest or panic; consume drugs, narcotic or psychotropic substances; or behave in a manner that disrupts public order or causes a public scandal.
10. Eat in the pools; bring in glass bottles, glasses, or other objects suitable for drinking [that are breakable]; use detergents or other personal hygiene products in the water; cut nails or hair; pollute the water in any way; or use the pools and water slide while soiled or within 15 minutes of applying sunscreen. The use of showers is mandatory for all visitors before using the pools and water slide.
11. Engage in any conduct, including games, that endangers the safety of oneself or other visitors, causes offense, or disrupts the comfort of other relaxing visitors.
12. Smoke in the entire Thermalpark area, including the service building, except for designated smoking areas.
13. Throw smoldering cigarette butts or other dangerous and flammable substances into trash bins, except for containers specifically designated for that purpose.
14. Bring sharp objects or other glass items that may break and cause injury.
15. Carry personal hygiene products in glass containers.
16. Enter the pool or the water slide with chewing gum.
17. Use the water slide while wearing rings, watches, earrings, necklaces, etc., for safety reasons.
18. Use rescue equipment and first aid items without authorization.
19. Bring fins, tennis balls, or air mattresses into the pool (only swim sleeves, swimming goggles, and swim caps are permitted).
20. Play ball games or other social games outside of areas designated for such activities.
21. Arbitrarily move equipment, sun loungers, or installed furniture.
22. Wash laundry or wash oneself with soap outside of designated [shower] areas.
23. Request services from Thermalpark employees that contradict these Visitor Rules, destroy facility equipment, or waste water.
24. Enter and park motor vehicles outside of designated parking areas.
25. Damage landscaping, greenery, flora, fauna, information/notice/prohibition signs, railings, benches, waste bins and their holders, beach loungers, sandboxes, playgrounds, public hygiene facilities, fences, gates, showers, lighting, etc.
26. Consume food in the pool areas, locker rooms, and connecting corridors. In the event of a violation of this ban, the operator has the right to immediately expel the visitor from the premises without the right to a refund of the entry fee.
27. Carry or use weapons.

IV. OPENING HOURS, TICKET SALES, AND OPERATING TIMES

1. Thermalpark’s opening hours are posted at the ticket office and are also available on the website: https://thermalpark.sk/info/#otvaraciadoba.
2. The prices of tickets and services provided by the Thermalpark operator are listed in the price list located in front of the ticket office. Every visitor is obliged to keep the cash register receipt received upon purchasing a ticket until they leave the premises. Any claims for reimbursement can only be applied for upon presentation of a valid ticket (receipt).
3. Ticket sales end 1 hour before the end of operating hours. In the case of organized events, the Thermalpark operator may extend opening hours under special conditions.
4. Thermalpark management may change operating hours in justified cases. In the event of extraordinary weather conditions (lightning, heavy rain, gales, hail, etc.), the operator may temporarily suspend the provision of services for safety reasons. Such changes to operations must be announced via a notice at the entrance or via the local public address (PA) system. In such cases, entry fees are not refunded to visitors.
5. If a visitor decides to leave the premises early due to unfavorable weather, the operator is not obliged to refund the entry fee or compensate them in any other way.
6. The local PA system is intended primarily for providing announcements, messages, information, and public service appeals. The procedure for using the local PA system is available at the ticket office.
7. In the event of a serious restriction of operations due to technical reasons, the operator reserves the right to assess the justification for any price reductions.
8. Visitors are obliged to exit the pools 30 minutes before the end of operating hours.
9. After operating hours conclude, visitors are obliged to leave the Thermalpark premises as quickly as possible.
10. Issues regarding the pools, safety, or health problems may be reported by visitors to lifeguards or medical personnel. They are responsible for supervising pool safety, water clarity, the cleanliness of surrounding areas, the readiness of rescue equipment, the stocking of first aid kits, and summoning an ambulance or doctor for rescued persons (even if the rescue appeared problem-free and the rescued person feels fine).
11. By purchasing a ticket, the visitor consents to the use of photographs and other recordings made on the Thermalpark premises by the operator for their own advertising and marketing activities.
12. Visitors are entitled to make oral or written comments regarding discrepancies in the level of services provided, their quality, or the behavior of the service staff. A Guest Book (complaints and suggestions) is available at the ticket office. Thermalpark management is obliged to investigate complaints, comments, and suggestions according to valid regulations and act upon them. Complaints including the complainant’s address must be answered in writing.
13. In case of non-compliance with these Visitor Rules, the Thermalpark operator is not obliged to accept potential complaints or provide compensation for damages.
14. These Visitor Rules were created in the interest of protecting the safety and health of Thermalpark visitors.

We wish you a pleasant stay!

In Dunajská Streda, on February 5, 2026